Terms of Service

1. Acceptance of Terms

By accessing or using Frelvo ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users including freelancers and their clients.

2. Description of Service

Frelvo is a client portal platform that enables freelancers to manage projects, invoices, contracts, file sharing, and communications with their clients. We provide tools for:

• Project and task management
• Invoice creation and payment collection via Stripe
• Contract creation and electronic signatures
• File storage and sharing
• Real-time client messaging
• Time tracking and billing
• AI-assisted drafting of contracts and proposals

3. Account Registration

You must create an account to use Frelvo. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering.

You must be at least 18 years old to use the Service. By registering, you confirm that you meet this requirement.

4. Subscription and Billing

Frelvo offers a free plan and paid plans (Pro at $15/month, Business at $29/month). Paid plans are billed monthly in advance. All fees are non-refundable except as required by law or as described in Section 5 below.

We reserve the right to change our pricing with 30 days notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Payments are processed by Stripe. By subscribing, you agree to Stripe's terms of service.

5. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain access until then.

We offer a 7-day refund on your first payment if you are not satisfied. After 7 days, payments are non-refundable. To request a refund, contact us at hello@frelvo.com within 7 days of your first charge.

6. Acceptable Use

You agree not to use Frelvo to:

• Violate any applicable laws or regulations
• Send spam or unsolicited communications
• Upload malicious code, viruses, or harmful content
• Infringe on intellectual property rights of others
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to any part of the Service
• Use the Service for any fraudulent or deceptive purpose

We reserve the right to suspend or terminate accounts that violate these terms.

7. Your Content

You retain ownership of all content you upload or create within Frelvo (invoices, contracts, files, messages, etc.). By using the Service, you grant us a limited license to store, process, and display your content solely to provide the Service to you.

You are solely responsible for the legality and accuracy of content you create and share through Frelvo, including contracts and invoices sent to your clients.

8. Electronic Signatures

Frelvo provides e-signature functionality for contracts. By using this feature, you acknowledge that electronic signatures created through Frelvo are intended to be legally binding in jurisdictions that recognize electronic signatures (including under the ESIGN Act in the US and eIDAS in the EU). It is your responsibility to ensure e-signatures are legally valid in your jurisdiction and for your specific use case.

9. Payment Processing

Client payments made through Frelvo are processed via Stripe Connect. Frelvo acts only as a platform — we are not a party to any transaction between a freelancer and their client. Freelancers are responsible for their own tax obligations on client payments received.

10. AI Features

Frelvo uses AI (powered by Anthropic Claude) to assist with drafting contracts, proposals, and messages. AI-generated content is provided as a starting point only — you are responsible for reviewing, editing, and taking responsibility for any content before sending it to clients. We make no guarantees about the accuracy or legal validity of AI-generated content.

11. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure. Frelvo is not a law firm and does not provide legal advice. Contract templates are provided for convenience only and should be reviewed by a qualified legal professional for your specific situation.

12. Limitation of Liability

To the maximum extent permitted by law, Frelvo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the Service. Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Termination

We may suspend or terminate your account at any time if you violate these terms or for any other reason with reasonable notice. Upon termination, you may export your data within 30 days before it is deleted.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

15. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration.

16. Contact

For questions about these Terms, contact us at hello@frelvo.com.